KOHO product update

What's changing?

Reducing card costs
We're replacing the $10 physical card fee with a $5 activation fee for each new employee. Any unused cards in your inventory will be credited to your account and applied towards new hires. Should employees opt-in for a physical card, a $5.00/physical card will be invoiced to you at the end of each month. In our experience, less than 30% of your staff will opt-in for the physical card.‍‍
Flexible payment options
For employees who opt to receive Scheduled payouts, there's a $1.50/month fee charged to your wallet. Because only 5% of employees typically choose this option, the monthly cost for most businesses remains minimal. Meanwhile, Instant Payouts continue to be offered at no additional charge to you.‍

Our commitment to you

We understand this transition represents a new cost for our valued clients. So to make this transition smooth, we’re waiving the activation fee for all migrating employees and crediting your account for any unused AnyDay cards. These credits will be applied once you've started your migration.

If you have any questions or concerns, please reach out to us at [email protected] and we'll get back to you as soon as possible.

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Last updated June 2, 2025

Frequently Asked Questions

What is AnyDay Payments?

AnyDay automates and streamlines tip distribution and tip out calculations with instant and daily digital payouts to entire hospitality teams at scale. Efficient, secure and supports Direct Tip compliance, AnyDay saves operators thousands of dollars and manual hours monthly in administrative labour and financial reconciliation.

What are the benefits of the new virtual cards?

• No more card inventory to order and track. Employee payouts accounts are activated virtually & instantly. Physical cards can be ordered & delivered to address in-app.
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• Reduced card costs. $5.00/employee activation fee replaces $10.00 up front card cost. Optional $5.00/employee for any physical card orders initiated by employees, which based on behaviour is less than 30%.
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• Faster onboarding of new employees. There is no physical card distribution required to onboard new employees. Now, the onboarding experience is simplified and more efficient.

• Improved employee experience. Employees will now experience more reliable e-Transfer service and enhanced member support, including a 24/7 in-app chat feature.

When are Virtual Cards launching?

AnyDay virtual cards along with other program enhancements are launching on July 15th, 2025. At launch, employees must update their AnyDay app and activate their new virtual card in order to receive future payouts.

Payout admins and managers will be notified 3-4 weeks in advance with reminders. Employees will be notified a week in advance with reminders to ensure a smooth rollout.

Employees will be notified 1 week in advance. At launch, they will receive another notice with simple instructions to activate their new virtual card, make their payout selection and start receiving their payouts. They will also receive reminders post-launch.

Important: Employees can only receive payouts when they are in ‘Ready’ status in your portal. You will be able to track each employee’s payout status.

Are there any additional changes to the program?

To meet employment standards, the 'Dispute/Reversal of Funds' feature will no longer be available. To avoid payout errors, please review all transactions carefully before proceeding.

What if I have AnyDay card inventory remaining at my location?

If you have AnyDay card inventory left in your establishment, we will be issuing credits to your account. These credits will be applied to any physical card orders placed by your employees.
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You will receive one credit per unused card. For example if you have 25 cards left in stock, you will automatically receive 25 credits to your account. If 25 of your employees opt-in for a physical card, your 25 credits will go towards the physical card orders of those 25 employees, which will be waived in lieu of your credits. 1 credit = 1 employee physical card.

What if employees have funds on their current AnyDay card?

If an employee still has funds on their AnyDay card, they can choose to either spend down the balance or transfer their funds over to their new virtual card account. For any issues or questions related to the AnyDay card, they can reach out to [email protected].

How do employees order their physical cards?

Employees can order their physical card directly from their app by tapping 'Card', then selecting 'Order a physical card.'

Once ordered, the card should arrive within 10 days of account verification. If it doesn’t, employees can reach out to AnyDay via in-app chat for assistance.

Are there other ways employees can be paid?

Yes. If an employee does not want to have their tips paid instantly to their AnyDay card, they can opt into Scheduled payouts. With Scheduled payouts, their payouts are sent directly to a bank account that they set up within their AnyDay app.

Scheduled payouts accumulate visibly in their AnyDay app and are sent to their chosen bank account on the 1st and 15th of each month. For staff who opt in to Scheduled payouts, a $1.50 per staff per month fee will be paid by you, the employer, at a cost of 2x real-time EFTs at the end of each month by invoice.

If an employee decides to switch to instant payouts at a later date, they can do so anytime through the AnyDay app in ‘settings’.

Are these payout options available across Canada?

Yes. This is the new and improved AnyDay Payments program and is the go-forward offering across Canada. This is currently not available in the U.S.

Where do my payout admins and payout managers go for support?

We are here to help you and your payout managers every step of the way. If you have more questions or need support, please email [email protected] and we will get back to you as soon as possible with additional details.

Where do my employees go for support?

We are here for your employees too! We have options on how to reach our support team: Our 24/7 in-app chat with LIVE support available Monday-Friday 8am - 8pm ET and on weekends & holidays, 9am-5pm ET. By email at [email protected] from Monday-Friday, 8am - 8pm ET and on weekends & holidays, 9am - 5pm ET. By phone with an enhanced phone support system (IVR) at 1-888-493-3144.

What if an employee has issues related to account verification?

For any account verification-related issues, please have your team member email us at [email protected] and we will assist them as soon as possible.

Pricing updates

What's changing?

Our commitment to you

Activation Guide

Changes to support

Frequently Asked Questions

Happy employees
get paid AnyDay.

Pricing updates

What's changing?

Our commitment to you

Activation Guide

Changes to support

Frequently Asked Questions

Happy employeesget paid AnyDay.

Happy employees
get paid AnyDay.