Rodney’s Oyster House Streamlines Tip Distribution, Saves $50K+ a Year with AnyDay

Overview

Rodney’s Oyster House, a renowned seafood restaurant in Toronto, has been a staple in the community since 1987. Known for its fresh oysters and maritime hospitality, Rodney’s has consistently sought ways to enhance both customer and employee experiences. In an effort to modernize operations and address challenges associated with cash handling, Rodney’s implemented AnyDay’s digital payout solution.

‍Challenges

Prior to adopting AnyDay, Rodney’s faced several operational challenges:

• Cash Management Issues: Handling cash tips required frequent bank visits and posed security risks.
• Administrative Burden: Manual distribution of tips was time-consuming, diverting management’s focus from core responsibilities.
• Financial Reconciliation Difficulties: Tracking and reconciling cash payouts complicated accounting processes.
  

Solution

Rodney’s partnered with AnyDay to implement a cashless payment system, aiming to:

• Automate Payouts: Instantly transfer earnings to staff, reducing reliance on physical cash.
• Enhance Operational Efficiency: Streamline tip distribution, saving time and reducing administrative tasks.
• Improve Financial Reconciliation: Utilize real-time, customizable reports for accurate tracking and compliance.
  

Implementation

The transition to AnyDay’s system was seamless:

• Quick Setup: The cloud-based platform was integrated with Rodney’s existing systems, enabling management to oversee multiple locations and staff from a central interface.
• Employee Adoption: Staff received personalized digital wallets and prepaid cards, allowing them to access and manage their earnings conveniently.

Results

Post-implementation, Rodney’s experienced significant improvements:

• Reduced Cash Handling: Eliminated the need for frequent bank visits and minimized security concerns associated with cash storage.
• Time Savings: Management saved hours previously spent on manual tip distribution, allowing more focus on enhancing customer service.
• Accurate Financial Tracking: Real-time reporting facilitated seamless financial reconciliation, ensuring compliance with CRA and ESA requirements.

The Interview

How many hours a week do you save approximately by using AnyDay instead of cash?

R: Our admin staff used to spend hours making trips to the bank and preparing envelopes for due backs every single day. Since switching to AnyDay, she’s probably saving between 7 to 10 hours a week. On my end, when I’m doing the nightly cash out, it’s saving me about 30 minutes each night.

What was the biggest headache with cash tip outs?

R: Counting the cash—easily. Human error was a constant concern. One time, a staff member said he was short $100 at the end of the night. I had to redo the entire cash out at 1am, which took another 45 minutes. In the end, we found the $100 on the floor—he had just dropped it. It was just an unnecessary waste of time and energy.

How do employees feel about using AnyDay? Do they find it convenient?

R: There was a little bit of pushback at first, which is understandable with any change. But now, if we ever have a bit of cash to hand out at the end of the night, some of the crew will specifically ask to be paid on their AnyDay card instead. They prefer it.

How long have you been using AnyDay? What were you doing before?

R: We’ve been using AnyDay for around two and a half years now. Before that, we were doing all our tip payouts in cash.

How many bank runs were you doing each week before switching?

R: We were doing about 3 to 5 bank runs every week—just to make sure we had enough cash on hand for tips.

Is it easy to use?

R: Very easy—both for us as employers and for the employees. The process is simple and straightforward.

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Conclusion

By adopting AnyDay’s cashless payment solution, Rodney’s Oyster House successfully streamlined its tip out operations—eliminating the risks and inefficiencies of cash-based systems. This digital small but impactful transformation has not only enhanced financial transparency and speed for staff but also streamlined reconciliation for the accounting team. The move reflects Rodney’s commitment to operational excellence and forward-thinking innovation in hospitality.